FAQs

Frequently Asked Questions

📦 When will my order arrive?
We ship all orders directly from our warehouse in Denmark. Estimated delivery times are:

• Denmark: 1–3 business days

Once your order ships, you’ll receive an email with a tracking link so you can follow your package every step of the way.

🌍 Do you ship outside Denmark?
Currently, we only deliver within Denmark. Please enter your address at checkout to confirm shipping availability.

🔍 How can I track my order?
When your order is dispatched, we’ll send you an email containing your tracking number and a link to track your shipment anytime.

💳 What payment methods do you accept?
We offer a variety of secure payment options including:

• Visa

• Mastercard

• PayPal

• MobilePay

All payments are processed securely with encryption to protect your data.

⏳ My order is delayed. What should I do?
Occasionally, delivery may take longer due to local holidays or courier delays. If your order hasn’t arrived within the expected timeframe, please contact us at info@petralta.com with your order number. We’ll investigate and update you promptly.

🔁 Can I return my order?
Yes! Returns are accepted within 30 days of delivery, provided the item is unused and in its original condition. Please contact our support team before returning anything to receive clear instructions.

❗ What if my item arrives damaged or incorrect?
We’re here to help! Contact us within 7 days of receiving your order at info@petralta.com with:

• Your order number

• Clear photos showing the issue

We’ll arrange a replacement, refund, or store credit based on your situation.

💬 Have more questions?
We’re happy to assist you:

Email: info@petralta.com
Phone: +45 9181 9352
Hours: Monday to Friday, 9:00 AM – 6:00 PM CET